Midyson Sdn Bhd and its affiliated companies, websites, and platforms (henceforth called “we”, “us”, “Midyson Sdn Bhd”, “website” and “www.midyson.com”) value and respect your privacy. Midyson Sdn Bhd is located at: 1-3-15, Tingkat Kenari 5, Kenari Avenue, 11900 Bayan Lepas, Pulau Pinang.

It is Midyson Sdn Bhd’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.midyson.com (hereinafter, “us”, “we”, “website” or “www.midyson.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. This Privacy Policy, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

1. Website Visitors

Like most website operators, Midyson Sdn Bhd’s collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Midyson Sdn Bhd’s purpose in collecting non-personally identifying information is to better understand how Midyson Sdn Bhd’s visitors use its website. From time to time, Midyson Sdn Bhd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Midyson Sdn Bhd also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Midyson Sdn Bhd only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

2. Gathering of Personally-Identifying Information

Certain visitors to Midyson Sdn Bhd’s websites choose to interact with Midyson Sdn Bhd in ways that require Midyson Sdn Bhd to gather personally-identifying information. The amount and type of information that Midyson Sdn Bhd gathers depends on the nature of the interaction.

3. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

4. Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

5. Aggregated Statistics

Midyson Sdn Bhd may collect statistics about the behavior of visitors to its website. Midyson Sdn Bhd may display this information publicly or provide it to others. However, Midyson Sdn Bhd does not disclose your personally-identifying information.

6. Cookies

To enrich and perfect your online experience, Midyson Sdn Bhd uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Midyson Sdn Bhd uses cookies to help Midyson Sdn Bhd identify and track visitors, their usage of "www.midyson.com", and their website access preferences. Midyson Sdn Bhd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Midyson Sdn Bhd’s websites, with the drawback that certain features of Midyson Sdn Bhd’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Midyson Sdn Bhd’s use of cookies.

7. E-Commerce

Those who engage in transactions with Midyson Sdn Bhd – by purchasing Midyson Sdn Bhd’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Midyson Sdn Bhd collects such information only in so far as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Midyson Sdn Bhd. Midyson Sdn Bhd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

8. Privacy Policy Changes

Although most changes are likely to be minor, Midyson Sdn Bhd may change its Privacy Policy from time to time, and in Midyson Sdn Bhd’s sole discretion. Midyson Sdn Bhd encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

9. Personal Data Protection Act (PDPA)

At Midyson Sdn Bhd, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Policy explains:

A. Personal Data We May Collect from You:

• Personal information to establish your identity and background such as your full name, passport or identity card number, nationality and religion
• Contact information such as billing address, premises address for electricity supply, telephone number, mobile phone number, fax number and email address
• Payment information such as your debit or credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details
• Sensitive information such as your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is necessary due to exceptional circumstances to serve you better and meet your particular needs
• Resume or CVs when you apply job with us For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.

B. How We Collect Your Personal Data

We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):

• When you register for our services (for example when you submit an application form to become our customer)
• When you contact us in person, by a phone call or over the counter (for example when you contact us for any enquiries, complaints, comments or feedbacks, we may keep record of that correspondences)
• When you participate in any surveys, questionnaires, competitions, contests, offers, or promotions done internally or via an appointed third party
• When you commence a business relationship with us (for example, as a service provider, or business partner)
• When you visit our office
• When you attend any of our corporate events or third party open day
• When you visit or browse our websites
• When you apply job with us
• When you interact with us via social media or interactive applications including but not limited to Facebook, Youtube, Twitter, and Instagram
• When we collect information about you from third parties we dealt with or are connected with you
• From such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

C. Use of Personal Data Collected

You agree that we may use your personal data where permitted by applicable law and for the following purposes:

• To verify your identity
• To manage and maintain your account or contract with us
• To notify you about benefits and changes to the services
• To provide and improve our services to you including fulfilling audit requirements, billing for services, and facilitating payments
• To carry out your instructions or to respond to any enquiries, complaints, comments or feedbacks that you have submit to us.
• To compile information for analysis and in reports for relevant regulatory authorities
• To transfer or assign our rights, interests and obligations under any of your agreements with us
• To update, consolidate and improve the accuracy of our records
• To administer competitions, contests, offers, or promotions
• To produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual
• To conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us
• To conduct surveys, questionnaire, and provide you with information from us or which we feel may interest you, where you have consented to be contacted for such purposes
• To engage in business transactions in respect of services to be offered and provided to you
• To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us for internal management of the services being provided to you
• To maintain records required for security, claims or other legal purposes
• To provide training for our staff
• To conduct marketing and information technology activities (for example, market research)
• To persons who have been identified as being you or your authorised representative(s) pursuant, for the purpose of the relevant transaction or enquiry
• To third parties with whom we have contracted to provide services to us (such as analysis on our behalf) for any of the purposes described above. Where we disclose your personal data to third parties we shall ensure that such data is used only to provide services to us for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

D. With Whom We Share Your Personal Data

As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:

• Federal or state government
• Law enforcement agencies
• Government agencies
• Our regulator
• Companies or organisations that act as our agents, contractors, service providers or professional consultant
• Companies or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data
• To other parties in respect of whom you have given your express or implied consent.

E. If Personal Data Provided by You Is Incomplete

Where indicated in our application or registration forms manually or electronically, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide a complete and obligatory personal data, we may not be able to process your application or provide you with our services.

F. Your Rights to Access and Correct Your Personal Data

We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date, you may make a request to us by emailing us customercare@midyson.com

G. How Long We Will Keep Your Personal Data

We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with us or its subsidiaries for the duration of your relationship with us, for such period as may be necessary to protect our interests or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by our or its subsidiaries’s relevant policies.

H. How We Protect and Safeguard Your Personal Data

We endeavour to take all reasonable steps to protect your personal data and keep your personal data secured. This includes following our security procedures (like checking your identity when you call us). Our site may link to other websites and we are not responsible for their data policies, procedures or their content.

9. Transfer of Your Personal Data Outside Malaysia

Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.

10. Your Consent

By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes.

11. Our Contact Details

We and any of our subsidiaries are committed to protecting your personal data. If you have questions or comments about our administration of personal data, do contact us. If you have any questions, comments or suggestions regarding this Policy, we would be glad to hear from you. Please contact us at customercare@midyson.com.